Cassel Posted December 1, 2020 Posted December 1, 2020 I need to check for links as some people have had issues downloading various freebies in the Campus and on the store blog. Can you tell me if these links would trigger the downloads or not. 1-Snowman DIY from amazonS3 2-Shorter Link from amazonS3 3-Shorter Link from server 4-Longer link from server 5-Shorter Link from GD 6-Longer link from GD 7-Short link 3.1.1 Amazon 8-Short link 3.1.1 Server 9-Short link from server and bitly 10- Short link from Amazon and bitly Which ones of those links DO trigger a download, and which ones DON'T? I will start troubleshooting by identifying various locations and medium for the downloads. Tell me what browser(s) you used and your Windows version.
shutterpixi Posted December 1, 2020 Posted December 1, 2020 Both links in this triggered the download for me. The freebie link at the bottom of the article also worked and I got the email with the download link, which also worked. It looks like all 3 links produced the same download.
Cassel Posted December 1, 2020 Author Posted December 1, 2020 Thanks. Looking for more testers, especially those who could NOT download before.
Bonnie Ballentine Posted December 1, 2020 Posted December 1, 2020 "Shorter link" did not work. Link in email did not work. Spun around for awhile then returned to the email.
James Durrant Posted December 1, 2020 Posted December 1, 2020 All the links worked for me. Iam using the Firefox Brouser to connect to the web site and receive my emails as web mail.
Bonnie Ballentine Posted December 4, 2020 Posted December 4, 2020 1, 4 and 6 worked for me. I use Chrome for my browser. 1-Snowman DIY from amazonS3 4-Longer link from server 6-Longer link from GD
Carol Anne Wall Posted December 5, 2020 Posted December 5, 2020 I am using Firefox 83.0 in Window 10. 1 and 3 trigger an actual download. 5 and 6 take me to a directory page showing the files, but they aren't clickable. 2 and 4 do nothing at all. Good luck with your testing!
Carol Anne Wall Posted December 5, 2020 Posted December 5, 2020 I also tested using Microsoft Edge 86.0 in Windows 10 2 would not download at all. 5 and 6 gave me an error message "Couldn't preview file. There was a problem with the preview. Retrying...". 1, 3, and 4 downloaded.
cindy harris Posted December 5, 2020 Posted December 5, 2020 2 and 3 were the only ones that didn't trigger the d/l you can always to call me on the phone ild do what you need 24/7 :) or email
Annie Tobin Posted December 5, 2020 Posted December 5, 2020 2 & 3 were the only ones that did not work for me Carole. Google Chrome is my browser.
alma post Posted December 5, 2020 Posted December 5, 2020 Hi Carole, 2 and 3 didn't work .I use google chrome
James Durrant Posted December 5, 2020 Posted December 5, 2020 I have again tried the downloads and all worked for me. 5 & 6 showed a directory of the files in the zip and I had to click the download icon in the top right corner to download the zipped files. I amusing Firefox brouser on windows 10 (but not the latest upgrade as this stops the touch pad working on my computer) Tried on another computer with the latest version of windows 10 ver 20H2 and for 5 + 6 I geta message "Coudn't preview file There was a problem with the network. Retrying" Using the download button displayed below this message does download the zip
Jnet Allard Posted December 5, 2020 Posted December 5, 2020 Bonjour Carole, les liens 2 et 3 ne fonctionnent pas pour moi Mais en copiant l'adresse de ses deux liens dans ma barre d'adresse les 2 téléchargements se sont fait automatiquement, en espérant que cela pourra t'aider Bonne fin de semaine!
Michele Posted December 5, 2020 Posted December 5, 2020 Numbers 1, 4, 5, & 6 worked for me. I use Win 10 and Chrome. If you need any more info, let me know.
Cassel Posted December 5, 2020 Author Posted December 5, 2020 I have added two more links to test (using a different site and a different version of the shortening plugin). Would those work any better?
Cassel Posted December 5, 2020 Author Posted December 5, 2020 It does seem like the shortened links are problematic for MOST (not all) so it MIGHT point to a fault in the shortening plugin. Still searching.
Bonnie Ballentine Posted December 5, 2020 Posted December 5, 2020 Neither 7 or 8 work for me. Windows 10, Chrome
Linda J Walker Posted December 5, 2020 Posted December 5, 2020 Win 10, Chrome browser, 1, 4, 5 and 6 worked.
Ann Seeber Posted December 5, 2020 Posted December 5, 2020 Win 7 - Edge browser - all 10 worked fine Just a side note: the time posted on my message is an hour ahead of me? Don't know if that affects anything but the Campus is still slow for me.
Cassel Posted December 5, 2020 Author Posted December 5, 2020 Yes Ann, the site is still slow. Actually, the programmer who should be working on it is also quite slow! It is interesting that all the links work for you on W7! Although the link shortener plugin SEEMED to be causing issues, I tried another one that is NOT a plugin, and it does not seem to solve the problem, so maybe Windows/browsers are becoming picky with shortened links in general??
Corrie Kinkel Posted December 5, 2020 Posted December 5, 2020 Hi, 1,4,5 and 6 worked for me. By 5 and 6 from GD I get to see the files and can then use the GD download button, just as in the email you send me. I'm on Windows 10 with the latest updates installed and on Chrome browser. If you want me to test more I'm more then happy to do so. Ofcourse we have a time difference of 6 hours, so my answers may come a little bit later. I looked at the results from the others and there does not seem an obvious denominator between us. Good luck!
Cassel Posted December 5, 2020 Author Posted December 5, 2020 Yes Corrie, that seems to be the problem: not one common denominator identified yet, other than the shortened versions are problematic. After that point, it is still a mystery why SOME can download, while others can't. I'll keep posting tests in this thread, if I do. Thanks for helping me out.
Sue Thomas Posted December 5, 2020 Posted December 5, 2020 1, 4, 5 and 6 work. Windows 10, Chrome. When I clicked on the forum. 502 code popped up, server is down. tried again, and got in to do the testing.
Annie Tobin Posted December 5, 2020 Posted December 5, 2020 Tried again this morning Cassel and 2, 3, 7, 8, 9 and 10 would not work. Win 10, Google Chrome. :-(
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