Julie Magerka Posted January 11 Posted January 11 (edited) On 1/11/2025 at 8:35 PM, Corrie Kinkel said: They said nothing about that in the mail and I find it strange I have to do so as they explicitly said to use the given password. Had you already made an account? I got a password in this format AAAA-AAAA-AAAA-AAAA and I typed everything in including the hyphens. Now I'm wondering should I have done that? Normally when I have to use let's say my creditcard number that also has whole lot of numbers and while adding that I get them automatically separated. Is that the case here? Have you already installed it? Please let me know how you did it and if you got the 90 days trial as Jacques only got 7 days. Hopefully I hear from their supportdesk soon; otherwise Carol can contact the lady that organized this for us on Monday. Expand I already had an account with them (from 2020), so I didn't have to create one. I have not downloaded the trial yet, but it is my understanding that you need to have an account with them, the same as we do for Microsoft, or Apple, or Google, etc. to get the full service. Your account will be your email and a password not the same as the code they sent to you. I will be trying either later today or tomorrow . Edited January 11 by Julie Magerka 3
Corrie Kinkel Posted January 11 Posted January 11 On 1/11/2025 at 10:21 PM, Julie Magerka said: I already had an account with them (from 2020), so I didn't have to create one. I have not downloaded the trial yet, but it is my understanding that you need to have an account with them, the same as we do for Microsoft, or Apple, or Google, etc. to get the full service. Your account will be your email and a password not the same as the code they sent to you. I will be trying either later today or tomorrow . Expand Thank you and as I am thinking the same I still am trying to find the correct site to make an account. Well in the meantime I am going to bed because it is almost midnight over here. See you tomorrow 3
Corrie Kinkel Posted January 11 Posted January 11 @Julie, @Carole Before going to bed, I did a google search because I nowhere can find a page to create an account and I learned that during the proces of buying a product they will make an account for me. So I'm going in circles and I'm thinking what will happen if I go further and buy the product, should I pay and then get 90 days or just the ordinary 7 days. If I do so do I get my money back if I don't want to go on using Affinity. How does this work, I find it all a bit complicated and hope Carole will be able to help me out. 2
Cassel Posted January 12 Author Posted January 12 On 1/11/2025 at 11:01 PM, Corrie Kinkel said: Before going to bed, I did a google search because I nowhere can find a page to create an account and I learned that during the proces of buying a product they will make an account for me. So I'm going in circles and I'm thinking what will happen if I go further and buy the product, should I pay and then get 90 days or just the ordinary 7 days. If I do so do I get my money back if I don't want to go on using Affinity. How does this work, I find it all a bit complicated and hope Carole will be able to help me out. Expand Here is my suggestion. Go to the main page and scroll almost to the bottom, until you get to the offer for all the apps to purchase. Just under that, there is a Try for free link. There, you can choose "New to Affinity?" or "Existing customer". Since I already sent your contact information, see if you can use "Existing customer". Does it let you in? 2
Susan Ewart Posted January 12 Posted January 12 On 1/11/2025 at 11:01 PM, Corrie Kinkel said: @Julie, @Carole Before going to bed, I did a google search because I nowhere can find a page to create an account and I learned that during the proces of buying a product they will make an account for me. So I'm going in circles and I'm thinking what will happen if I go further and buy the product, should I pay and then get 90 days or just the ordinary 7 days. If I do so do I get my money back if I don't want to go on using Affinity. How does this work, I find it all a bit complicated and hope Carole will be able to help me out. Expand Oh man, this is what I'm worried about, as I do not have an account either. I am waiting to hear how to do it as well. 2 1
Cassel Posted January 12 Author Posted January 12 On 1/12/2025 at 3:14 AM, Susan Ewart said: Oh man, this is what I'm worried about, as I do not have an account either. I am waiting to hear how to do it as well. Expand You didn't get the instructions by email? 2
Susan Ewart Posted January 12 Posted January 12 On 1/12/2025 at 3:21 AM, Cassel said: You didn't get the instructions by email? Expand Yes and it was most confusing. First email said to reset my password. Well, I never had an account and never had a password to reset. 2nd email gave me an activation code. 3rd email was my order confirmation. I tried the order number as a password the activation key as a password. Everything says it's incorrect. I read through the help and account section and didnt find away to make an account. These emails sound like they've made an account for me already but didnt give me the password to it. It's after midnight so I'll try again tomorrow. I did try and fool it by "forgetting" my password, it didnt work either. 2
Cristina Posted January 12 Posted January 12 (edited) My first email also asked me to reset the password, so I took it as how Affinity had for me to create an account with them. I clicked the link, and it took me to a page with my name, email address, and a field to reset the password. I did that and received the confirmation by email that the password was updated. There were 4 options for Windows to download the app. At first, I was confused about which one to use as there were "2 exe files" and "2 msix files". So, I contacted Carole, and she explained the arm64 files were probably for tablets. I haven’t installed it yet, and will probably do it late today or tomorrow. Edited January 12 by Cristina 4
Jen Brown Posted January 12 Posted January 12 Many thanks for providing us with the opportunity to learn to use Affinity Photo. Whilst I'm sad that Paintshop Pro will no longer be updated I'm am looking forward to learning to use a new program. 4
Julie Magerka Posted January 12 Posted January 12 OK, so I just now downloaded the Affinity Photo2 for Windows. Before I could activate the trial, I had to SIGN IN to my Affinity account. It IS a 7-day trial, but perhaps that will change soon or maybe that's just the message we get for the trial version and it will actually last 90 days....? 3
Cassel Posted January 12 Author Posted January 12 On 1/12/2025 at 2:42 PM, Julie Magerka said: Before I could activate the trial, I had to SIGN IN to my Affinity account. It IS a 7-day trial, but perhaps that will change soon or maybe that's just the message we get for the trial version and it will actually last 90 days....? Expand Did you get an email from Affinity about the process? Maybe she has not yet upgraded your account? I am sorry it is so convoluted. I guess Affinity does not offer this type of deal often and don't have a straightforward process for it. 3
Corrie Kinkel Posted January 12 Posted January 12 I have been given this problem some thought and I think the problem is that the lady which Carole spoke with is under the impression that we all already have an Affinity account. Some of us have that account, I on the other hand haven't. The mails that we got have an order confirmation that has a download button. If I click on that button I get a box where I have to sign in on my account. That does not work because I don't have an account with a password for it. Their website doesn't have the option to create an account. So I did some searching and apparently Affinity will make an account for me during the proces of buying their program, hence the option in one of the mails to reset my password. Now I'm wondering: if I go through the normal proces of buying Affinity Photo I probably override the order confirmation with those all important 90 days and it also stated that the order was placed for me by the Affinity Team! Furthermore I have sent an email to their support desk as suggested by Carole, so far I didn't got an answer. This is the best description of what has happened so far, that I am able to give. Maybe this will clarify to others what is going on and maybe it gives Carole a better idea of the problem we are having. I will not do anything yet and wait until tomorrow when Carole hopefully has had contact with the Affinity lady and we know better what to do. 3
Julie Magerka Posted January 12 Posted January 12 (edited) On 1/12/2025 at 2:44 PM, Cassel said: Did you get an email from Affinity about the process? Maybe she has not yet upgraded your account? I am sorry it is so convoluted. I guess Affinity does not offer this type of deal often and don't have a straightforward process for it. Expand What I find interesting is that I was able to download & activate the trial version WITHOUT using the activation password they sent to me. Once I logged in to my account at AFF there was no request to enter that code. Perhaps that's why I got a 7-day trial. I rechecked what I downloaded and it said "90 day trial", but when I open the app it still says 7 days. This problem is definitely at their end. Edited January 12 by Julie Magerka 2
Corrie Kinkel Posted January 12 Posted January 12 (edited) On 1/12/2025 at 12:06 AM, Cassel said: Here is my suggestion. Go to the main page and scroll almost to the bottom, until you get to the offer for all the apps to purchase. Just under that, there is a Try for free link. There, you can choose "New to Affinity?" or "Existing customer". Since I already sent your contact information, see if you can use "Existing customer". Does it let you in? Expand No that didn't work either, because they want me to sign in with my ID and password. Besides this every time I go to the website I get the German website, they probably don't have a Dutch version, which is fine by me I want the English version anyhow. Now I wonder if I indeed get the German one, will I be able to change languages because on their website I couldn't. Carole do you have the option inside your affinity to switch a language? Edited January 12 by Corrie Kinkel typos 2
Cassel Posted January 12 Author Posted January 12 On 1/12/2025 at 3:45 PM, Corrie Kinkel said: will I be able to change languages because on their website I couldn't. Carole do you have the option inside your affinity to switch a language? Expand Yes, you can choose a different language when you install it. 2
Corrie Kinkel Posted January 12 Posted January 12 On 1/12/2025 at 3:14 AM, Susan Ewart said: Oh man, this is what I'm worried about, as I do not have an account either. I am waiting to hear how to do it as well. Expand It is slowly becoming some sort of slapstick 🤣 and I'm not very impressed by Affinity 😕 as a read all the comments so far. I truly hope the program itself will be worth it despite all the problems. 2
Corrie Kinkel Posted January 12 Posted January 12 On 1/12/2025 at 3:51 PM, Cassel said: Yes, you can choose a different language when you install it. Expand Thanks and at least that is one worry less! 2
Susan Ewart Posted January 12 Posted January 12 On 1/12/2025 at 3:51 PM, Corrie Kinkel said: It is slowly becoming some sort of slapstick 🤣 and I'm not very impressed by Affinity 😕 as a read all the comments so far. I truly hope the program itself will be worth it despite all the problems. Expand I'm having the exact same problems as you are Corrie. I was trying after midnight (and after building 65 wedding cards - part one of the build and 1.5 days of work on it) so perhaps my patience level was not at it's highest. I thought (of course after I went to bed and woke up in the night) and that I was supposed to do a trail version to get an account, then go through the links in the emails to set up the 90 day one hopefully. it's getting too confusing to think about right now. 3
Cassel Posted January 12 Author Posted January 12 I will definitely send her an email today about all the challenges you are all facing. Hopefully, she will address that early tomorrow for everyone to catch up. On 1/12/2025 at 3:51 PM, Corrie Kinkel said: It is slowly becoming some sort of slapstick 🤣 and I'm not very impressed by Affinity 😕 as a read all the comments so far. Expand I think it might be because I was negotiating something they don't normally do, so they didn't really have a process in place for it. She wanted to give something that their system might not have been set up to handle seamlessly. She is the Senior Account Manager, but some things might clash with the technical setup. Who knows? Maybe they will set something easier in the future. 4
Corrie Kinkel Posted January 12 Posted January 12 On 1/12/2025 at 4:02 PM, Susan Ewart said: I'm having the exact same problems as you are Corrie. I was trying after midnight (and after building 65 wedding cards - part one of the build and 1.5 days of work on it) so perhaps my patience level was not at it's highest. I thought (of course after I went to bed and woke up in the night) and that I was supposed to do a trail version to get an account, then go through the links in the emails to set up the 90 day one hopefully. it's getting too confusing to think about right now. Expand I have thought about that too, but some of us like Ann had already installed the 7 days trial and were instructed to remove it from their pc before activating the 90 days. So now I'm wondering should I go that way and install the 7 day free trial, which probably will give me an account, then remove the program and install again with the download button if my account isn't removed when I uninstall the trial version that is. Maybe I'll give it a try................ Will let you know, maybe at the Q&A later today. 1
Corrie Kinkel Posted January 12 Posted January 12 @Susan EwartI have tried to go with the option for a new customer for the trial version and when I enter my ID (email address) they say I already have an account and ask me for my password and when I click the option to reset my password I have to enter my existing password, which I don't have. Still going round in circles and now I'm done with this for today and wait if Carole can explain our problem to the Affinity Account Manager. I'm sure in the end there will be a solution and we will laugh about all the turmoil. Now I'm going to cook dinner and see you all later today. 2
Susan Ewart Posted January 12 Posted January 12 On 1/12/2025 at 2:44 PM, Cassel said: Did you get an email from Affinity about the process? Maybe she has not yet upgraded your account? I am sorry it is so convoluted. I guess Affinity does not offer this type of deal often and don't have a straightforward process for it. Expand Not to worry, I think we will all get there in the end. And like you say, they might find a more seamless way, especially since you will be doing bootcamps for their product. On 1/12/2025 at 4:13 PM, Corrie Kinkel said: I have thought about that too, but some of us like Ann had already installed the 7 days trial and were instructed to remove it from their pc before activating the 90 days. So now I'm wondering should I go that way and install the 7 day free trial, which probably will give me an account, then remove the program and install again with the download button if my account isn't removed when I uninstall the trial version that is. Maybe I'll give it a try................ Will let you know, maybe at the Q&A later today. Expand I'll be looking forward to your findings 2
Susan Ewart Posted January 12 Posted January 12 On 1/12/2025 at 4:28 PM, Corrie Kinkel said: @Susan EwartI have tried to go with the option for a new customer for the trial version and when I enter my ID (email address) they say I already have an account and ask me for my password and when I click the option to reset my password I have to enter my existing password, which I don't have. Still going round in circles and now I'm done with this for today and wait if Carole can explain our problem to the Affinity Account Manager. I'm sure in the end there will be a solution and we will laugh about all the turmoil. Now I'm going to cook dinner and see you all later today. Expand See at the Q & A where we get to focus on the something different. 4
Cristina Posted January 13 Posted January 13 I tried to install the app but also got the 7-day trial page. So, I'll wait for further information. There are always glitches at the beginning of anything new. ------------------------ I'm not able to react to the posts as usual. It allows me once and then a message appears stating there was a problem reacting to the comment. 1
Ann Seeber Posted January 13 Posted January 13 (edited) I experimented with Affinity for the first time in order to resize this photo for this forum. The first version came out as an .afphoto so I guess that's the default. A little tricky; I ended up using File/Export to create a .jpg. Here's Ed Frampton's thistle... Edited January 13 by Ann Seeber 3
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