Can you help me?

Home of the Scrapbook Campus Forums Let’s talk Can you help me?

Viewing 30 posts - 1 through 30 (of 30 total)
  • Author
    Posts
  • #49956
    Cassel
    Keymaster
    • 1475
    • Superfan

    I need to check for links as some people have had issues downloading various freebies in the Campus and on the store blog. Can you tell me if these links would trigger the downloads or not.

    1-Snowman DIY from amazonS3

    2-Shorter Link from amazonS3

    3-Shorter Link from server

    4-Longer link from server

    5-Shorter Link from GD

    6-Longer link from GD

    7-Short link 3.1.1 Amazon

    8-Short link 3.1.1 Server

    9-Short link from server and bitly

    10- Short link from Amazon and bitly

    Which ones of those links DO trigger a download, and which ones DON’T?

    I will start troubleshooting by identifying various locations and medium for the downloads.

    Tell me what browser(s) you used and your Windows version.

    #49959
    shutterpixi
    Participant
    • 519
    • Enthusiast

    Both links in this triggered the download for me.  The freebie link at the bottom of the article also worked and I got the email with the download link, which also worked.  It looks like all 3 links produced the same download.

    #49963
    Cassel
    Keymaster
    • 1475
    • Superfan

    Thanks.

    Looking for more testers, especially those who could NOT download before.

    #49966
    Bonnie Ballentine
    Participant
    • 829
    • Superfan

    “Shorter link” did not work.

    Link in email did not work. Spun around for awhile then returned to the email.

    #49968
    James DURRANT
    Participant
    • 53
    • Junior

    All the links worked for me.

    Iam using the Firefox Brouser to connect to the web site and receive my emails as web mail.

    #50084
    Bonnie Ballentine
    Participant
    • 829
    • Superfan

    1, 4 and 6 worked for me. I use Chrome for my browser.

    1-Snowman DIY from amazonS3

    4-Longer link from server

    6-Longer link from GD

    #50088
    Carol Anne Wall
    Participant
    • 13
    • Rookie

    I am using Firefox 83.0 in Window 10.

    1 and 3 trigger an actual download.  5 and 6 take me to a directory page showing the files, but they aren’t clickable.  2 and 4 do nothing at all.

     

    Good luck with your testing!

    #50089
    Carol Anne Wall
    Participant
    • 13
    • Rookie

    I also tested using Microsoft Edge 86.0 in Windows 10

    2 would not download at all.  5 and 6 gave me an error message “Couldn’t preview file.  There was a problem with the preview.  Retrying…”.  1, 3, and 4 downloaded.

    #50091
    cindy harris
    Participant
    • 176
    • Junior

    2  and 3 were the only ones that didn’t trigger the d/l

     

    you can always to call me on the phone ild do what you need 24/7  🙂    or email

    #50094
    Annie Tobin
    Participant
    • 2222
    • Superfan

    2 & 3 were the only ones that did not work for me Carole. Google Chrome is my browser.

    #50100
    alma post
    Participant
    • 2
    • Rookie

    Hi Carole,

    2 and 3 didn’t work .I use google chrome

    #50101
    James DURRANT
    Participant
    • 53
    • Junior

    I have again tried the downloads and all worked for me.

    5 & 6 showed a directory of the files in the zip and I had to click the download icon in the top right corner to download the zipped files.

    I amusing Firefox brouser on windows 10 (but not the latest upgrade as this stops  the touch pad working on my computer)

    Tried on another computer with the latest version of windows 10  ver 20H2  and for 5 + 6 I geta message “Coudn’t preview file There was a problem with the network. Retrying”

    Using the download button displayed below this message  does download the zip

    #50106
    Jnet Allard
    Participant
    • 136
    • Junior

    Bonjour Carole,

    les liens 2 et 3 ne fonctionnent pas pour moi

    Mais en copiant l’adresse de ses deux liens dans ma barre d’adresse les 2 téléchargements se sont fait automatiquement, en espérant que cela pourra t’aider

    Bonne fin de semaine!

     

    #50107
    Michele
    Participant
    • 977
    • Superfan

    Numbers 1, 4, 5, & 6 worked for me. I use Win 10 and Chrome. If you need any more info, let me know.

    #50110
    Cassel
    Keymaster
    • 1475
    • Superfan

    I have added two more links to test (using a different site and a different version of the shortening plugin). Would those work any better?

    #50111
    Michele
    Participant
    • 977
    • Superfan

    7 & 8 don’t do anything for me.

    #50112
    Cassel
    Keymaster
    • 1475
    • Superfan

    It does seem like the shortened links are problematic for MOST (not all) so it MIGHT point to a fault in the shortening plugin. Still searching.

    #50116
    Bonnie Ballentine
    Participant
    • 829
    • Superfan

    Neither 7 or 8 work for me. Windows 10, Chrome

    #50118
    Linda J Walker
    Participant
    • 30
    • Rookie

    Win 10, Chrome browser, 1, 4, 5 and 6 worked.

    #50120
    Ann Seeber
    Participant
    • 285
    • Enthusiast

    Win 7 – Edge browser – all 10 worked fine

    Just a side note: the time posted on my message is an hour ahead of me? Don’t know if that affects anything but the Campus is still slow for me.

    #50122
    Cassel
    Keymaster
    • 1475
    • Superfan

    Yes Ann, the site is still slow. Actually, the programmer who should be working on it is also quite slow!

    It is interesting that all the links work for you on W7!

    Although the link shortener plugin SEEMED to be causing issues, I tried another one that is NOT a plugin, and it does not seem to solve the problem, so maybe Windows/browsers are becoming picky with shortened links in general??

    #50125
    Corrie Kinkel
    Participant
    • 224
    • Enthusiast

    Hi,  1,4,5 and 6 worked for me. By 5 and 6 from GD I get to see the files and can then use the GD download button, just as in the email you send me. I’m on Windows 10 with the latest updates installed and on Chrome browser.

    If you want me to test more I’m more then happy to do so. Ofcourse we have a time difference of 6 hours, so my answers may come a little bit later.

    I looked at the results from the others and there does not seem an obvious denominator between us.

    Good luck!

    #50126
    Cassel
    Keymaster
    • 1475
    • Superfan

    Yes Corrie, that seems to be the problem: not one common denominator identified yet, other than the shortened versions are problematic. After that point, it is still a mystery why SOME can download, while others can’t.

    I’ll keep posting tests in this thread, if I do.

    Thanks for helping me out.

    #50132
    Sue Thomas
    Participant
    • 676
    • Enthusiast

    1, 4, 5 and 6 work.   Windows 10, Chrome.  When I clicked on  the forum.   502 code popped up, server is down.  tried again, and got  in to do the testing.

    #50135
    Annie Tobin
    Participant
    • 2222
    • Superfan

    Tried again this morning Cassel and 2, 3, 7, 8, 9 and 10 would not work. Win 10, Google Chrome. 🙁

    #50193
    Jnet Allard
    Participant
    • 136
    • Junior

    Bon matin Carole, j’ai essayé les nouveaux liens 7 – 8 – 9 – 10.  Aucun ne fonctionne avec un clic.  Par contre, en copiant l’adresse dans ma barre de navigation ils fonctionnent – 7 et 8 sont lents à télécharger mais pour 9 et 10 aussitôt que j’appuie sur enter le téléchargement se fait

    Bonne semaine!

    #50239
    Cassel
    Keymaster
    • 1475
    • Superfan

    Here are more tests for various short links

    2-Shorter Link from amazonS3

    3-Shorter Link from server

    7-Short link 3.1.1 Amazon

    8-Short link 3.1.1 Server

    9-Short link from server and bitly

    10- Short link from Amazon and bitly

    Those are all short links that were problematic, at least for some. The long links didn’t seem to cause issues.

    I have done some edits to those links. Do they work for you now? Especially for those that didn’t work before?

    #50241
    Michele
    Participant
    • 977
    • Superfan

    2, 3, 7, & 8 took a few seconds, but they ultimately worked.

    9 & 10…nuttin’, honey

    #50253
    Annie Tobin
    Participant
    • 2222
    • Superfan

    Same as Michele for me Carole. 9 & 10 gave a half second flicker and that was that!

    #50257
    Carol Anne Wall
    Participant
    • 13
    • Rookie

    On Windows 10 in Firefox, all the links work.  Although #7 was really slow.

    On Windows 10 in Edge (Chromium edition), all links work.  No slow downs.

     

     

Viewing 30 posts - 1 through 30 (of 30 total)
  • You must be logged in to reply to this topic.