Problem with scripts running in X9

Home of the Scrapbook Campus Forums Let’s talk PSP stuff Problem with scripts running in X9

This topic contains 40 replies, has 5 voices, and was last updated by  Cassel 5 hours, 5 minutes ago.

Viewing 16 posts - 26 through 41 (of 41 total)
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  • #11634

    Cassel
    Keymaster

    Actually, Barbara, i am not aware of such issue affecting the Text tool. When tools and commands misbehave, there is always the option of resetting to default. The instructions are in a link earlier in this thread. Make sure you save your workspace first, if you have any customizations as they likely will be lost. It is not a fun process as you have to manually reset your preferences and such, but it has been known to fix issues when commands/tools seem to get “corrupted”. I don’t think it would affect the Python modules, but worse comes to worse, you know how to fix that issue.

    Keep me updated.

    #11642

    Cassel..I went to File>workspace>default and it changed to the default. Then I put my workspace back on and it did the same thing when I went to change the font. Did I reset the default correctly? Its only if I want to change the font. hugs Barbara

    #11645

    Cassel
    Keymaster

    No, that just changes the workspace. Check the instructions in here:

    https://support.corel.com/hc/en-us/articles/215917658-Resetting-PaintShop-Pro-X6-To-Default-Configuration

    even if it is said to be for X6, it work the same for X9.

    #11646

    Cassel…I went back to default the proper way now. I always thought that changing it to default was resetting it…now I know differently and touch wood….IT IS WORKING NOW> thanks very much. hugs, Barbara

    #11670

    Cassel…the problem with my PSP X9 freezing when using text is happening again. I have taken it down to the default and even tried to write text with it like that and it does not work. the font line on the pull down menu for choice of fonts, starts to shake like a strobe light and nothing will work. I will either have to use my psp X5 because I need it right now for making cards, or find a solution. Perhaps as a last resort I could uninstall it and then re-install it without the patch? Is that the right solution? But I am sure it will ask me for updates and then it might be installed again. Or another solution: is it possible to uninstall the patch? This happened at a very bad time of year and its stressful for me. Do you have an ideas for me? Thanks so much. Barbara

    #11675

    Cassel
    Keymaster

    If you feel comfortable uninstalling and reinstalling, i would say go for it. I would recommend that you use the cleanup tool made by Corel. You can find it here. After that, reinstall the original version and test it first. As long as you don’t need to run scripts for now, you won’t need to install the patch 1 (which SHOULD have the Python modules in it). But it might be enough for you to finish your projects for now, and then, we can look into adding the patches when you have more time and are less stressed to finish. What would you think about it?

    #11676

    Thanks Cassel. I will think about what to do. I could even do all my text in psp X5 until this is over with cards etc. then fix my psp X9. i really like X9 a lot. there are many things about it that i like. I did download the cleanup tool just in case I decide to do that now. I will think for a couple of days. Have a good weekend. hugs, Barbara

    #11818

    Cassel
    Keymaster

    For anyone experiencing issues with “Random” module error in PSP X9, here is the fix:

    • download the Python package here: https://dl.dropboxusercontent.com/u/54692421/PaintShop/X9/PSPX9_PythonPackage.exe
    • double-click to install it

    That should fix the issue.

    We found out it is a recent “bug” that will be fixed with the next update.

    #12725

    Linda Hitt
    Member

    Hi Cassel,

    Now that my PSP has updated (version 19.2.0.7) I am again having a problem with the Element Preview Script running properly.  Part 1 of the script runs fine, however, part 2 gives this error and I am not sure what I need to do to correct the problem.  Can you take a look at it for me?

     

    Thanks,

    Linda

     

     

    #12728

    Cassel
    Keymaster

    Linda, is it possible that the script is in the Restricted scripts folder instead of the Trusted scripts folder? Or that there is one copy in BOTH folders?

    #12729

    Linda Hitt
    Member

    No.  It was in the trusted script folder for X8 so I tried moving it to the trusted script folder for X9 and got the same error.  I will keep working on it but let me know if you find a solution.

    Thanks,

    Linda

    #12730

    Cassel
    Keymaster

    The message relates to the location of the script. If there is a copy in the Restricted scripts folder AND one in the Trusted scripts folder, the program will start looking in the Restricted scripts and run it from there if it finds a copy no matter if you have one copy in the correct folder.

    Another way to “fix” a duplicate issue is to go in and rename the script file with a number or something like -good, and then, when you run it, that would be the ONLY possible copy to run. Maybe try that?

    #12731

    Linda Hitt
    Member

    I have checked and there are no duplicates.  I even changed the name as you suggested and still get the same error.  I tried my other scripts and the ones that are actually in the Restricted folder run fine.  All of the scripts in my Trusted folder get this same error when attempting to run them.  Some complete but give the message and other stop.  Could the update have changed something in the program so that it does not recognize the Trusted folder as trusted?

    #12732

    Cassel
    Keymaster

    The update would not have done anything in that regard.

    Can you double check something else (i have seen this happen): when you go to the File > Preferences > File location, can you check that the Restricted scripts folder points to the actual Restricted scripts folder and the Trusted scripts folder points to the Trusted scripts folder? It might be a long shot, but worth a try.

    #12733

    Linda Hitt
    Member

    Cassel,

    I checked and it did appear to be pointing to the correct folder, however, just out of curiosity I removed the file and added it again.  Guess what?  Now it works!!!

    Sometimes I guess it takes a long shot….thank you so much for your help.

    #12734

    Cassel
    Keymaster

    Whatever happened, glad it worked.

Viewing 16 posts - 26 through 41 (of 41 total)

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