December 2, 2016 at 8:25 pm #11675
If you feel comfortable uninstalling and reinstalling, i would say go for it. I would recommend that you use the cleanup tool made by Corel. You can find it here. After that, reinstall the original version and test it first. As long as you don’t need to run scripts for now, you won’t need to install the patch 1 (which SHOULD have the Python modules in it). But it might be enough for you to finish your projects for now, and then, we can look into adding the patches when you have more time and are less stressed to finish. What would you think about it?December 2, 2016 at 10:46 pm #11676
Thanks Cassel. I will think about what to do. I could even do all my text in psp X5 until this is over with cards etc. then fix my psp X9. i really like X9 a lot. there are many things about it that i like. I did download the cleanup tool just in case I decide to do that now. I will think for a couple of days. Have a good weekend. hugs, BarbaraDecember 22, 2016 at 2:41 pm #11818
For anyone experiencing issues with “Random” module error in PSP X9, here is the fix:
- download the Python package here: https://dl.dropboxusercontent.com/u/54692421/PaintShop/X9/PSPX9_PythonPackage.exe
- double-click to install it
That should fix the issue.
We found out it is a recent “bug” that will be fixed with the next update.March 29, 2017 at 3:52 am #12725
Now that my PSP has updated (version 18.104.22.168) I am again having a problem with the Element Preview Script running properly. Part 1 of the script runs fine, however, part 2 gives this error and I am not sure what I need to do to correct the problem. Can you take a look at it for me?
LindaMarch 29, 2017 at 2:14 pm #12728
Linda, is it possible that the script is in the Restricted scripts folder instead of the Trusted scripts folder? Or that there is one copy in BOTH folders?March 29, 2017 at 3:55 pm #12729
No. It was in the trusted script folder for X8 so I tried moving it to the trusted script folder for X9 and got the same error. I will keep working on it but let me know if you find a solution.
LindaMarch 29, 2017 at 4:46 pm #12730
The message relates to the location of the script. If there is a copy in the Restricted scripts folder AND one in the Trusted scripts folder, the program will start looking in the Restricted scripts and run it from there if it finds a copy no matter if you have one copy in the correct folder.
Another way to “fix” a duplicate issue is to go in and rename the script file with a number or something like -good, and then, when you run it, that would be the ONLY possible copy to run. Maybe try that?March 29, 2017 at 5:47 pm #12731
I have checked and there are no duplicates. I even changed the name as you suggested and still get the same error. I tried my other scripts and the ones that are actually in the Restricted folder run fine. All of the scripts in my Trusted folder get this same error when attempting to run them. Some complete but give the message and other stop. Could the update have changed something in the program so that it does not recognize the Trusted folder as trusted?March 29, 2017 at 5:56 pm #12732
The update would not have done anything in that regard.
Can you double check something else (i have seen this happen): when you go to the File > Preferences > File location, can you check that the Restricted scripts folder points to the actual Restricted scripts folder and the Trusted scripts folder points to the Trusted scripts folder? It might be a long shot, but worth a try.March 29, 2017 at 6:20 pm #12733
I checked and it did appear to be pointing to the correct folder, however, just out of curiosity I removed the file and added it again. Guess what? Now it works!!!
Sometimes I guess it takes a long shot….thank you so much for your help.March 29, 2017 at 7:40 pm #12734
Whatever happened, glad it worked.July 4, 2017 at 11:45 pm #13781
I couldn’t find a way to quote a post here but I just want to say that I found the AutoTuber script and I initially placed it in my Restricted scripts folder. Of course when I tried to run it, I got an error that it must be in the Trusted folder. I deleted it from the Restricted folder and put it in the Trusted folder. It still would not work. I deleted it from that folder and cleaned my registries and everything, still would not work. I tried to install all the updates, but I didn’t need any of them. I came across this post today and decided to rename it and Viola! Works like a charm now, so thank you for that suggestion. 🙂
PS I was also having the issue with my PSP freezing when trying to use fonts several months ago. I don’t remember what I did to fix it, but it’s working fine now. I just wanted to mention it because it happened to me, too. I am still experiencing at least one annoying bug with PSP X9 but I will save that for another post. 🙂July 5, 2017 at 6:09 am #13787
Sharon, what is the exact version number of your PSPX9?July 5, 2017 at 11:36 pm #13810
Cassel, I have version 22.214.171.124July 7, 2017 at 11:43 am #13843
The reason the renamed file worked is probably because you had another copy somewhere and PSP didn’t know which one to pick, and likely was picking the wrong one.
Let us know about the other annoying bug. Maybe there is a fix for it that we can share.
You must be logged in to reply to this topic.